Setting expectations

1. My client service commitment

A comprehensive wealth management plan — Together, we will develop a personalized, comprehensive wealth management plan to achieve your long-term goals, covering investment, insurance^†, tax planning and estate planning. We will revisit this important document annually to ensure that you are on track to meet your long-term objectives.

Prompt response — I make myself as accessible to you as possible. All telephone calls are returned in one business day, either by myself or a member of my team.

Regular communications — I am committed to keeping you informed. You will hear from me by mail, email (important/timely communications only), telephone and in person on a regular, predictable basis. You will receive account statements quarterly, at a minimum. For months when any activity has occurred (e.g., buying or selling of securities, dividends being paid into your account, capital being added or removed) you will receive a statement.

Investment opportunities — You will benefit from the full scope and power of Macquarie’s award-winning research, together with the sophisticated analytics of my wife and associate, Katharine Dalton, ensuring a balanced financial commentary and investment opinion. Access to multiple research teams and product offerings helps to ensure your financial success.

Tax planning — I focus on tax-effective investment planning. Your investment strategy will address income splitting, tax deferral, insurance^† planning and estate planning.

Complete confidentiality — I take your privacy very seriously. All portfolio and personal information will be treated with the utmost care and discretion.

2. What I expect from you

Reasonable financial disclosure — I can only develop a sound wealth management plan for you when we work together. To ensure that I meet your goals, it is imperative that you disclose all relevant aspects of your financial situation. This includes long-term objectives, current and projected financial needs and means, inheritances, tax returns, and statements for accounts held elsewhere.

Open communication — Inevitably, over time, your financial situation and risk tolerance will change. Please inform us immediately if these events occur so that we may make any necessary changes to your wealth management plan, and reflect them appropriately in your portfolio.

Prompt response — You will hear from my team by phone regularly. We will always have your best interests at heart. Please respond to our messages in a timely manner.

Honest feedback — The only way we can improve the service we offer you is through your honest comments. Please let me know if we ever fail to meet your expectations, and when we exceed them. You and all our clients will benefit from both kinds of feedback.